Thank you for choosing brilliantbeautywigllc.shop!
We are committed to providing you with high-quality wig products and an excellent shopping experience. This Refund Policy applies to the following items sold on this website:

  • Solid Color Wigs
  • Ombre Wigs
  • Fantasy Color Wigs

Please read the following refund and return guidelines carefully before making a purchase.

1. Situations Eligible for Refund

1.1 Defective or Problematic Items

If the item you receive falls under any of the following categories, you may request a refund or a replacement:

  • Damaged item
  • Incorrect item received
  • Item with obvious quality defects
  • Missing item

Please contact us within 7 days of receiving your order and provide the following:

  • Order number
  • Photos or videos of the item
  • A description of the issue

1.2 Returns for Non-Quality Issues

If you wish to return an item for personal reasons (e.g., you do not like it, the color does not meet your expectations, etc.), the following conditions must be met:

  • The item has not been worn
  • The item has not been used
  • The item has not been cut or altered
  • The original packaging remains intact
  • The item remains in a resalable condition

Additionally, you must submit your return request within 14 days of receiving your order.

2. Cases Ineligible for Refunds or Returns

Refunds or returns are typically not supported in the following situations:

  • Wigs that have been worn or used
  • Items that have been cut, dyed, or altered
  • Items damaged by the customer (human-induced damage)
  • Refund requests submitted after the designated return period has expired
  • Items that cannot be resold due to hygiene reasons

3. Refund Process

The steps to request a refund are as follows:

  1. Contact Customer Service to submit a refund request
  2. Provide your Order Number and relevant supporting documentation
  3. Customer Service reviews your request
  4. Obtain the return shipping address
  5. We process the refund once we have received the returned item(s)

4. Refund Processing Time

Once your refund request has been approved:

  • It will typically be processed within 1–3 business days
  • The funds will be returned to your original payment method
  • It usually takes 5–10 business days for the funds to appear in your bank or payment account

5. Shipping & Return Shipping Costs

Product Quality Issues or Shipping Errors

We will cover the cost of return shipping.

Returns Due to Personal Reasons

The customer is responsible for:

  • The cost of return shipping
  • The original shipping/delivery fees

6. Order Cancellation

  • Orders may be cancelled for a full refund before they have been shipped
  • Once an order has been shipped, it must be processed according to the standard return procedure

7. One-Time Purchase Policy

All products on this website are sold as:

  • One-Time Purchases
  • No automatic renewals
  • No subscription services
  • No recurring charges

You will only be charged a single fee at the time you place your order.

8. Right to Refuse Refunds

We reserve the right to refuse a refund under the following circumstances:

  • The item does not meet the return criteria.
  • False information has been provided.
  • The refund request is deemed malicious.
  • The refund request is submitted after the designated time limit has expired.

9. Disclaimer

Due to factors such as monitor settings and lighting conditions during photography, the actual color of the product may differ slightly from what appears online. Such discrepancies are not considered quality issues.

10. Contact Us

If you wish to request a refund or have any questions, please contact us:

  • Email: miles@brilliantbeautywigllc.shop
  • Phone: +1 (559) 910-1985
  • Address: 1500 11th Street, Sacramento, CA 95814

Thank you for your support and understanding of brilliantbeautywigllc.shop!
We are committed to continuously providing you with an exceptional shopping experience and excellent customer service.